Get in Touch

Your feedback means a great deal to us, and will help us to find ways to make your Plain Vanilla experience better. If you have any ideas, suggestions, or thoughts, we would love to hear them. Please reach out and say hello by writing to

If you prefer to speak with someone from the team, you can reach out to us at any of our stores during opening hours:

Tiong Bahru Estate – (65) 8363 7614
Daily 8am – 7pm

Cluny Court  – (65) 8363 7615
Daily 7.30am – 7.30pm

Telok Ayer – (65) 8299 0674
Daily 7.30am – 5pm

ION Orchard – (65) 8299 9422
Daily 11am – 8pm

Neil Road – (65) 9674 3870
Daily 7.30am – 7pm


To make a cupcake reservation for same-day pick up, give us a ring at the store you would like to pick up from.

To place an advance order, visit our online Bakery here, or drop us an email at If you prefer to speak to a member of our Ordering Team or to make an enquiry about your order, you can reach us at (65) 6465 5942. Please note that our Ordering Team operates from Mondays to Fridays, 9am to 6pm (excluding public holidays). You may reach us at our stores outside of these hours, during the opening times above.

For enquiries on same-day orders placed on our Same-day online Bakery, you may reach us via call or WhatsApp at (65) 9234 8474.

To join the team, please view current available positions here.